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hydrafacial, oxygen treatment, skincare, DMK, Circadia, Osmosis, Facial Infusion, dermaplane, dermaplaning, spa, pca skin, esthetician, rochester new york

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Cancellation/Rescheduling Policy

You may cancel an appointment at no charge any time before 24 hours prior to the scheduled appointment. 
example: Appointment is Friday January 1st at 1pm you must reschedule BEFORE Thursday December 31st at 1pm, any time after 1pm would be within 24 hours and subjected to fees.

Any same-day cancellation will be charged a late cancellation fee. Late cancellation and no-shows will be charged at 100% of the scheduled service price. All same-day and no-show cancellation fees will be automatically charged to the payment method on file. Regardless of membership status (unless on scheduled auto pay).

Reschedule Policy: If you need to reschedule within the 24-hour window of your original appointment, you may reschedule for a same day OR next day appointment with no penalty. If you reschedule for a different day, then the cancellation policy applies, you will be charged a late cancellation fee which is 100% of the scheduled service fee. If there are extenuating circumstances that led to your late cancellation which you would like considered, please request to speak with Veronica to request an exception. *This is not a guarantee that you will be except from fees.

Any cancelation due to Covid, if within the 24-hour period will STILL be subjected to fees.

 

Please keep in mind that I am a small business, this is my only source of income. If you do not show up to the appointments, you committed to it effects my life greatly. I appreciate all of the love and support from my clients, so I hope you understand why these policies are in place. I would like to trust all of my clients to show when they are expected so if no-shows & cancelations continue to be a problem, I will have to start considering taking deposits for appointments.

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